Partners Longitudinal Medical Record

The Electronic Health Record (EHR) of Partners HealthCare


User Services

In a few short weeks, Partners eCare will go live at multiple hospital sites. To ensure a smooth transition, avoid last-minute calls to the IS Service Desk because of an expired password or trouble connecting from home. Follow these quick tips to minimize common access disruptions.


Be Proactive! Avoid having to make up a new password on the spot. Change it soon after you receive your first email reminder.


In case you do forget? Use the Password Self Service link on the Partners screensaver to reset a forgotten or expired password. If your password is expired and you are trying to connect from home or a non-Partners computer (outside the Partners network), you must contact the IS Service Desk to have it reset.


Have you registered a phone number? One-time phone registration is required to access PeopleSoft, Outlook Web Access, and My Apps from outside of the Partners network.  Learn More


Thank you for your efforts in making the switch to eCare a positive one! If you have any questions, please contact your IS Service Desk.